1. TITLE TO GOODS

• 1.1 I‑Simply Pte. Ltd. (the “Company”) shall retain title to and ownership of all goods supplied (the “Goods”) until full payment of the purchase price, including all service charges, delivery, installation fees, interest and other sums due, has been received in full.

• 1.2 Risk of loss or damage to the Goods shall pass to the Customer upon delivery to the Customer’s premises or site, notwithstanding that title has not yet passed.

• 1.3 Without prejudice to any other rights, the Company reserves the right to seek legal remedies, including court orders, to recover the Goods in the event of non‑payment.

2. RIGHT TO REJECT AN ORDER & PRODUCT ACCURACY

• 2.1 Subject to applicable consumer protection laws, the Company reserves the right to reject or cancel any online or offline order arising from data entry errors, pricing errors, typographical errors, inaccuracies in product descriptions or specifications, stock unavailability, or for any other reason without liability. Any sums paid shall be refunded accordingly. This includes promotional and clearance items.

• 2.2 Product Display and Variations: The Company makes every reasonable effort to display as accurately as possible the colors, finishes, and images of its products. However, actual product variations, including but not limited to wood grain, slight color shifts, or minor hardware updates, may occur and do not constitute a defect or misrepresentation.

3. CANCELLATION AND CHANGE OF ORDER BY CUSTOMER

• 3.1 Upon issuance of the Pro‑forma Invoice, should the Customer seek to cancel the order or any part thereof, the Customer shall be liable to pay a cancellation fee of 60% of the invoiced amount. The parties agree that this fee represents a genuine pre‑estimate of the administrative, restocking, and logistical losses incurred by the Company and is not a penalty. This amount may be deducted from any deposit or payment made.

• 3.2 Orders for customised, made‑to‑order or indent items cannot be cancelled once production or procurement has commenced. All deposits and milestone payments shall be non‑refundable.

• 3.3 No changes to confirmed orders shall be permitted. Any approved variation shall be subject to additional charges and revised delivery timelines, to be advised by the Company.

4. DELIVERY & ASSEMBLY

• 4.1 Delivery Fees & Free Delivery Threshold: Standard delivery charges shall apply as quoted upon checkout or in the official quotation. Standard local delivery is FREE for single purchases exceeding SGD 299 in a single receipt.

• 4.2 Condition Precedent to Delivery & Assembly: Delivery and/or assembly of the Goods shall only be carried out after the Customer has made payment strictly in accordance with the payment terms stated in the Quotation and/or Invoice. Unless otherwise agreed in writing:

  • Orders up to SGD 5,000 require full payment prior to delivery.

  • Orders between SGD 5,001 and SGD 10,000 require either full payment prior to delivery or a 60% deposit upon confirmation and 40% balance prior to delivery.

  • Orders above SGD 10,000 or customised projects shall follow a milestone payment structure of 50% deposit upon order confirmation, 30% before delivery is scheduled, and 20% upon completion of delivery and/or installation.

  • The Company reserves the right to suspend or postpone delivery and/or assembly if the relevant payment milestone has not been received.

• 4.3 All provided delivery dates, lead times, and delivery timeslots are estimates only and do not form a binding contract. While the Company will make every reasonable commercial effort to deliver on the estimated date, time is not of the essence.

• 4.4 The Customer shall ensure safe and unobstructed access to the premises. The Company shall not be liable for any delay or damage arising from inadequate access or unsafe site conditions.

• 4.5 Delivery excludes dismantling of fixtures, relocation of existing furniture, disposal works, electrical or mechanical works unless otherwise agreed in writing.

• 4.6 Additional charges shall apply for manual deliveries, staircases, restricted access, or dismantling of Goods to fit lifts or doorways.

• 4.7 If the Customer or its representative is unavailable at the scheduled delivery time, a redelivery fee of SGD 50 (subject to prevailing GST) shall apply.

• 4.8 No deliveries shall be made on Sundays or Public Holidays.

• 4.9 Inspection & Acceptance: The Customer or its appointed representative must inspect the Goods immediately upon delivery. Any visible defect, damage, or discrepancy must be reported immediately to the delivery personnel and clearly recorded on the delivery documentation before signing. Once the delivery is accepted and signed for without notation, the Goods shall be deemed accepted in good condition regarding visible external factors. For business-to-business (B2B) transactions, claims for concealed manufacturing defects must be notified in writing within five (05) working days of delivery. For consumer (B2C) transactions, this clause operates subject to statutory rights under the Consumer Protection (Fair Trading) Act.

• 4.10 Permits & Approvals (Office Pods): For the delivery and assembly of Office Pods, the Customer is solely responsible for obtaining all necessary permits and approvals from their building management, landlords, and relevant authorities prior to the scheduled delivery. This includes compliance with fire safety regulations (e.g., sprinkler clearances), HVAC integration, and floor load-bearing limits. The Company shall not be liable for any installation delays, forced removals, or penalties arising from the Customer’s failure to secure such approvals.

• 4.11 Electrical Connections: For products requiring electrical connections (including height adjustable desks, office pods, and power modules), the Customer must ensure that suitable, safe, and accessible electrical power points are available at the installation site. The Company’s assembly services exclude hardwiring, alteration of building electrical circuitry, or mechanical engineering works.

• 4.12 Customer-Caused Delays and Storage Fees: In the event that the Customer requests to postpone a scheduled delivery, the job site is unready to receive goods, or the Customer is uncontactable for delivery, the Company will hold the items for a grace period of 14 days free of charge. Upon the expiration of this grace period, a storage fee of SGD 80 per week (or part thereof) will be applied. Goods will not be released for final delivery until all accumulated storage fees are paid in full.

5. LIMITATION OF LIABILITY

• 5.1 Except in the case of death or personal injury caused by the Company’s negligence, or any other liability which cannot be excluded or limited under Singapore law (including the Unfair Contract Terms Act 1977), all claims against the Company shall be limited to the purchase price of the affected Goods only.

• 5.2 The Company shall not be liable for loss, injury or damage arising from misuse, unauthorised modification, improper handling or incorrect assembly by the Customer or third parties.

• 5.3 The Company shall not be liable for any electrical faults, short circuits, or subsequent damages caused by the Customer’s building power supply, power surges, or the use of the Company’s power modules and electrical components in conjunction with incompatible or faulty third-party devices.

• 5.4 Sole Remedy: If a product offered by the Company is not as described, not of satisfactory quality, or unfit for its intended purpose at the time of delivery (as defined under the Consumer Protection (Fair Trading) Act), the Customer may request a repair or replacement. If a repair or replacement is not possible or cannot be completed within a reasonable time, the Customer may request a price reduction or a refund. This clause does not apply to defects arising from normal wear and tear, misuse, or damage caused by the Customer.

• 5.5 Exclusion of Consequential Loss and Liquidated Damages: Under no circumstances shall the Company be liable for any indirect, incidental, punitive, special, or consequential damages (including, without limitation, lost profits, lost revenue, or project delays) arising from the use of any products or logistical delays. The Company strictly does not accept, absorb, or pay any liquidated damages, back-charges, financial penalties, or homeowner dispute costs of any kind resulting from a delayed delivery or product discrepancy.

• 5.6 Indemnity: The Customer agrees to fully indemnify, defend, and hold harmless the Company, its employees, and sub-contractors from and against any claims, fines, penalties, damages, or legal costs arising out of the Customer’s failure to obtain necessary building approvals, permits, or safety clearances, or from any breach of this Agreement by the Customer.

6. PAYMENT, REFUNDS & RETURNS

• 6.1 Returns & Exchanges (Defective Items Only): Due to the bulky nature of office furniture and strict personal hygiene standards (e.g., seating, fabric, and mesh components), all Goods are sold on a non-refundable, non-returnable, and non-exchangeable basis for change of mind or buyer’s remorse. Returns, exchanges, or repairs are strictly limited to Goods that are proven to be defective at the time of delivery, in accordance with the Consumer Protection (Fair Trading) Act.

• 6.2 Condition of Returned Items: Any approved return or exchange must be accompanied by proof of purchase, and the affected item must be in its original delivered condition. Customized, indent, or clearance items are non-returnable under any circumstances.

• 6.3 Late Payment Interest: Late payments shall attract interest at 1.5% per month, calculated daily until full payment is received.

• 6.4 Suspension of Services: The Company reserves the right to suspend delivery, installation, warranty or after‑sales services until all outstanding sums are fully paid.

• 6.5 Recovery of Goods: Without prejudice to other rights, the Company may enter the Customer’s commercial premises at a mutually agreed time to recover the Goods in the event of non‑payment. All reasonable costs incurred in the recovery shall be borne by the Customer.

7. WARRANTY

• 7.1 Five-Year Tier (Structural components): The following structural components carry a Five (5) Year Limited Warranty against manufacturing defects in materials and workmanship under normal use conditions: Office Pod structural components; height adjustable desk structural frames (excluding electronic and motorised components); and ergonomic chair structural frames and bases.

• 7.2 Two-Year Tier (Mechanical & Specific components): The following products and components carry a Two (2) Year Limited Warranty against manufacturing defects in materials and workmanship under normal use conditions: height adjustable desk motors and control boxes; ergonomic chair components not covered under Clause 7.1, including gas lifts, tilt mechanisms, armrests, castors, and upholstery (including mesh or fabric ripping/coming loose due to manufacturing defects); and Office Pod electrical control components, motion transmission components, door hinges, and sealing strips.

• 7.3 One-Year Tier (General Furniture & Accessories): All other products not explicitly mentioned in the tiers above carry a One (1) Year Limited Warranty against manufacturing defects in materials and workmanship under normal use conditions. This includes, but is not limited to: standard mesh & leather chairs; foldable training desks, wooden desks, workstations, partition workstations, and steel products; and power modules, monitor arms, stools, whiteboards, and general accessories.

• 7.4 Exclusions & Conditions: The warranty covers manufacturing defects only under normal usage conditions. It expressly excludes normal wear and tear, misuse, improper maintenance, exposure to unsuitable environments, unauthorised modifications, electrical power surges, clearance or display items, and any glass breakage or damage occurring after the Customer’s initial delivery inspection (as per Clause 4.9). For internal components of Office Pods not explicitly listed above, the respective individual component warranties shall apply. The Company reserves the right to determine whether a defect falls under warranty coverage.

• 7.5 Replacements: Replacement items or parts shall carry the remaining original warranty period only and may not be brand new, but will be of equivalent functional condition.

• 7.6 Warranty Service, Transport Fees, and Assessment:

  • 7.6.1 Remote Assessment Requirement: Prior to any on-site warranty service, the Customer must provide a written description and photographic/video evidence of the alleged defect via email or official customer service messaging channels for preliminary technical evaluation.

  • 7.6.2 Grace Period: For valid manufacturing defect claims reported within the first thirty (30) days from the date of delivery, the Company shall provide on-site repair, replacement, transport, and labour entirely free of charge.

  • 7.6.3 Transport & Assessment Fee: For on-site warranty servicing requested after the initial 30-day grace period, a standard Transport & Assessment fee of SGD 20 (subject to prevailing 9% GST, total SGD 21.80) per trip shall apply.

  • 7.6.4 Refunds/Waivers for Genuine Defects: In compliance with the Consumer Protection (Fair Trading) Act, if an on-site assessment requested within the first six (6) months of delivery confirms a genuine manufacturing defect (and not a result of user misuse, modification, or normal wear and tear), the Transport & Assessment fee charged for that visit will be fully waived or refunded. For warranty claims made after six (6) months from the date of delivery, the Customer must demonstrate that the fault existed at the time of delivery to be eligible for Lemon Law remedies, though standard warranty repairs (subject to the Transport & Assessment fee) will still be honored according to the tiers in Clauses 7.1 to 7.3.

  • 7.6.5 User Misuse & Non-Defect Call-Outs: If upon on-site inspection the Company’s technician determines that the issue is due to improper usage, lack of basic care, self-solvable issues (e.g., basic screw adjustments or improper power socket connection), or external damage, the Transport & Assessment fee shall remain strictly payable by the Customer. Additional charges for parts and repair labour will be quoted separately.

• 7.7 Non-Transferability: All warranties provided by the Company are extended solely to the original Customer named on the Invoice and are strictly non-transferable to any third parties, end-users, or subsequent owners of the Goods.

8. CUSTOMER ACKNOWLEDGEMENT

• 8.1 Customers acknowledge that customised and indent orders are subject to extended lead times and that payment obligations are not conditional upon delivery timelines.

• 8.2 Minor imperfections, colour variations, micro‑scratches and natural material variations consistent with industry standards do not constitute defects.

• 8.3 Abusive, threatening, or unsafe conduct towards Company staff shall result in immediate denial of service and voiding of voluntary warranties.

9. PRICE ADJUSTMENTS

• 9.1 The Company reserves the right to revise prices for services and warranty visits without prior notice.

10. INTELLECTUAL PROPERTY

• 10.1 All visuals, drawings, space-planning designs, and layouts remain the intellectual property of the Company.

• 10.2 Marketing and Media Rights: The Company reserves the right to photograph or video the completed installation of the Goods at the Customer’s premises. The Customer grants the Company a perpetual, non-exclusive right to use these media assets for marketing, promotional, and portfolio purposes, provided that no confidential information or identifying personnel of the Customer are published without consent.

11. ASSIGNMENT

• 11.1 The Customer may not assign this Agreement without prior written consent of the Company.

12. FORCE MAJEURE

• 12.1 Neither party shall be liable or responsible for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is due to events beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, public health emergencies, government-mandated lockdowns, global shipping disruptions, port congestion, customs clearance delays, or strikes. Payment obligations for goods already delivered or in production shall not be affected.

13. GOVERNING LAW

• 13.1 This Agreement shall be governed by the laws of Singapore, and the parties submit to the non‑exclusive jurisdiction of the Singapore courts.

14. MISCELLANEOUS

• 14.1 This Agreement constitutes the entire agreement between the parties.

• 14.2 Invalid provisions shall not affect the remaining clauses.

• 14.3 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of this Agreement.

15. PERSONAL DATA PROTECTION

• 15.1 The Customer consents to the Company collecting, using, and disclosing their personal data in accordance with the Personal Data Protection Act 2012 for the purposes of processing orders, managing deliveries, coordinating installations, facilitating warranty claims, and customer service administration.

I‑SIMPLY PTE. LTD.
160 Paya Lebar Road #01‑02, Singapore 409022