Singapore Customers:

All requested or invoiced delivery dates are estimates only and are non-binding upon the Company. The final delivery date and timeslot will be confirmed by our team closer to the actual delivery date.

1. Delivery Schedule & Lead Times

• Estimated Dates: All requested or invoiced delivery dates are estimates only and are non-binding upon the Company. The final delivery date and timeslot will be confirmed by our team closer to the actual delivery date.

• Ready Stocks: Items will be delivered within 05 working days.

• Customised / Out-of-Stock Items: An estimated lead time of 03–08 weeks applies. Please note that custom and indent orders are subject to global supply chain, freight, and customs conditions. The Company shall not be liable for delays caused by unforeseen shipping disruptions.

• Operating Hours: Deliveries are conducted Monday – Friday from 10:00 am – 6:00 pm, and Saturdays from 10:00 am – 12:00 pm (Noon). There are no deliveries on Sundays or Public Holidays.

2. Delivery & Installation Charges

• Free Delivery: Orders amounting to S$299.00 and above qualify for free delivery and installation to one local address on mainland Singapore during standard operating hours.

• Standard Delivery Fee: For orders below S$299.00, a nominal delivery fee of S$20.00 will apply.

• Self-Collection: There are no delivery or installation charges for purchases opted for self-collection at our warehouse or office.

3. Site Access & Preparations

To qualify for standard delivery, the location must be accessible via a passenger/cargo elevator or be on the same floor as the loading/unloading area.

• Condominium Deliveries: The Customer is solely responsible for coordinating with their Management Corporation Strata Title (MCST). The Customer must ensure delivery permits are approved, lift paddings are arranged prior to our arrival, and our scheduled timeslot falls within the estate’s permitted delivery hours.

• Commercial Buildings: The Customer is responsible for applying for all necessary delivery permits and loading bay clearances with the Building Management. Any deposits required by the building management are to be borne by the Customer.

• Landed Properties: The Customer must ensure legally permissible parking is available for our delivery truck within a reasonable distance. We strictly do not provide external hoisting services (e.g., pulling furniture up via balconies). Internal staircase deliveries are subject to safe clearance; we reserve the right to hand over items on the ground floor if the pathway is deemed hazardous or too narrow.

• Site Preparation (Clear Space): The designated installation area must be completely cleared prior to our arrival. Our personnel are strictly not authorized to shift, dismantle, or dispose of existing furniture or personal belongings.

• Protection of Premises: While our team will exercise due care, the Customer is responsible for protecting their own flooring (e.g., laying cardboard). The Company shall not be held liable for any incidental scratches or damages to the premises sustained during normal delivery and assembly.

4. Exclusions

Our standard delivery and assembly service strictly does not include the dismantling of existing fixtures, relocation of existing furniture, disposal of old items, external hoisting, or any electrical/hardwiring works.

5. Surcharges & Additional Fees

• After-Hours Delivery: Any delivery requested and approved to be scheduled after 6:00 pm on standard operating days is subject to a minimum S$50.00 surcharge.

• Staircase / Non-Lift Delivery: If the delivery crew is unable to send furniture to your location via the elevator (e.g., furniture cannot fit, elevator is unserviceable, or access is refused by management), the Company will assess at its sole discretion if the items can be safely carried up the staircase. Should staircase delivery be deemed safe, the first non-lift accessible storey is free of charge (e.g., ground floor to mezzanine). An additional charge of S$10.00 per item applies for every subsequent non-lift accessible storey.

6. Unforeseen Delays, Rescheduling & Storage

• Unforeseen Logistical Delays: All provided delivery timeslots are estimates. The Company shall not be liable for any late arrivals caused by unforeseen circumstances, including severe weather, heavy traffic, vehicle breakdowns, or extended assembly times at prior locations. The Company strictly will not absorb or be held liable for any indirect costs, contractor “waiting time” charges, or liquidated damages due to a delayed arrival or rescheduled delivery.

• Failed Deliveries & Rescheduling: If the Customer or their representative is not present, the delivery address is wrong, the site is uncleared, or our crew is turned away by estate security due to a lack of permits, the delivery will be aborted. A rescheduling/redelivery fee of S$20.00 will be incurred.

• Storage Fees: If your renovation site is unready and you request to postpone a scheduled delivery, we offer a free storage grace period of 14 days. Thereafter, weekly storage fees will apply, and goods will not be released until accumulated fees are paid.