IMPORTANT NOTICE: All requested or invoiced delivery dates are estimates only and are non-binding upon the Company. The final delivery date and timeslot will be confirmed by our logistics team closer to the actual delivery date.

1. Delivery Schedule & Lead Times

• Ready Stocks: Items will be delivered within 5 working days.

• Customised / Out-of-Stock Items: An estimated lead time of 3–8 weeks applies. Custom and indent orders are subject to global supply chain, freight and customs conditions. The Company shall not be liable for any delays arising from force majeure events, including but not limited to shipping disruptions, port congestion, industrial action or severe weather conditions.

• Operating Hours: Deliveries are conducted Monday to Friday from 10:00 am to 6:00 pm and Saturdays from 10:00 am to 12:00 pm (Noon). No deliveries are scheduled on Sundays or Public Holidays.

2. Delivery & Installation Charges

• Free Delivery: Orders amounting to S$299.00 and above qualify for complimentary delivery and installation to a single local address on mainland Singapore during standard operating hours.

• Standard Delivery Fee: For orders below S$299.00, a nominal delivery fee of S$21.80 shall apply.

• Self-Collection: No delivery or installation charges apply for purchases where the Customer has opted for self-collection at our designated warehouse or office.

3. Site Access & Customer Responsibilities

To qualify for standard delivery, the installation location must be fully accessible via a passenger or cargo lift or be situated on the same floor as the loading/unloading bay.

• Condominium Deliveries: The Customer is solely responsible for coordinating with their Management Corporation Strata Title (MCST). The Customer must ensure that all required delivery permits are approved, lift protection padding is arranged prior to our arrival and the scheduled timeslot falls strictly within the estate’s permitted delivery hours.

• Commercial Buildings: The Customer must apply for all necessary delivery permits and loading bay clearances with the respective Building Management. Any security deposits or administrative fees required by the building management are to be borne exclusively by the Customer.

• Landed Properties: The Customer must ensure legally permissible parking is available for the delivery vehicle within a reasonable distance from the entrance. We do not provide external hoisting services (e.g., lifting furniture via balconies). Internal staircase deliveries are subject to a safety assessment; the Company reserves the right to hand over items on the ground floor if the access pathway is deemed hazardous, obstructed or too narrow.

• Site Preparation: The designated installation area must be completely cleared prior to the arrival of our assembly team. Our personnel are not authorised or insured to shift, dismantle or dispose of the Customer’s existing furniture, equipment or personal belongings.

4. Service Exclusions

Our standard delivery and assembly service strictly excludes the dismantling of existing fixtures, relocation of existing furniture, disposal of old items, external hoisting and any electrical, drilling or hardwiring works.

5. Surcharges & Additional Fees

• After-Hours Delivery: Any delivery requested and approved to take place after 6:00 pm on standard operating days is subject to a minimum surcharge of S$50.00.

• Staircase / Non-Lift Delivery: Should the delivery crew be unable to transport goods via an elevator (e.g., the items cannot fit, the lift is unserviceable or access is denied by building management), the Company will assess at its sole discretion, whether the items can be safely transported via the staircase. If deemed safe, the first non-lift accessible storey is provided free of charge (e.g., ground floor to mezzanine). An additional manual labour charge of S$10.00 per item applies for every subsequent non-lift accessible storey.

6. Inspection, Acceptance & Risk (New)

• Inspection: The Customer or their appointed representative must be present to inspect the goods upon completion of delivery and assembly. Any defects, damages or missing parts must be documented on the Delivery Order (DO) immediately.

• Acceptance: Signing the Delivery Order without written remarks constitutes formal acknowledgement that the goods have been received in good condition and fully assembled to a satisfactory standard.

• Transfer of Risk: The risk of loss or damage to the goods passes to the Customer immediately upon successful delivery.

• Property Protection: While our team exercises due care, the Customer is responsible for protecting their own flooring and walls (e.g., laying protective coverings). The Company’s liability for any incidental damage to the Customer’s premises during delivery is strictly limited to the value of the delivery fee.

7. Unforeseen Delays, Rescheduling & Storage

• Unforeseen Logistical Delays: All provided timeslots are estimates. The Company shall not be liable for late arrivals caused by unforeseen circumstances, including heavy traffic, vehicle breakdowns or extended assembly times at preceding locations. The Company will not absorb or be held liable for any indirect costs, third-party contractor “waiting time” charges or liquidated damages arising from a delayed or rescheduled delivery.

• Failed Deliveries & Rescheduling: If the Customer or their representative is entirely uncontactable or not present, the delivery address is incorrect, the site is uncleared or our crew is turned away by estate security due to the Customer’s failure to secure permits, the delivery will be aborted. A redelivery fee of S$54.50 shall be levied.

• Storage Fees: Should a renovation site remain unready, prompting a request to postpone a scheduled delivery, the Company offers a complimentary storage grace period of 14 days. Thereafter, weekly storage fees will apply. Goods will not be released for final delivery until all accumulated storage fees have been settled in full.