1. TITLE TO GOODS

1.1 I‑Simply Pte. Ltd. (the “Company”) shall retain title to and ownership of all goods supplied (the “Goods”) until full payment of the purchase price, including all service charges, delivery, installation fees, interest and other sums due, has been received in full.

1.2 Risk of loss or damage to the Goods shall pass to the Customer upon delivery to the Customer’s premises or site, notwithstanding that title has not yet passed.

1.3 Without prejudice to any other rights, the Company reserves the right to recover the Goods in the event of non‑payment.

2. RIGHT TO REJECT AN ORDER

2.1 The Company reserves the right to reject or cancel any online or offline order arising from data entry errors, pricing errors, stock unavailability, or for any other reason without liability. Any sums paid shall be refunded accordingly. This includes promotional and clearance items.

3. CANCELLATION AND CHANGE OF ORDER BY CUSTOMER

3.1 Upon issuance of the Pro‑forma Invoice, should the Customer seek to cancel the order or any part thereof, the Customer shall be liable to pay a cancellation fee of 60% of the invoiced amount, which may be deducted from any deposit or payment made.

3.2 Orders for customised, made‑to‑order or indent items cannot be cancelled once production has commenced. All deposits and milestone payments shall be non‑refundable.

3.3 No changes to confirmed orders shall be permitted. Any approved variation shall be subject to additional charges and revised delivery timelines, to be advised by the Company.

4. DELIVERY & ASSEMBLY

4.1 Condition Precedent to Delivery & Assembly
Delivery and/or assembly of the Goods shall only be carried out after the Customer has made payment strictly in accordance with the payment terms stated in the Quotation and/or Invoice.

Unless otherwise agreed in writing:

• (a) Orders up to SGD 5,000 require full payment prior to delivery;

• (b) Orders between SGD 5,001 and SGD 10,000 require either full payment prior to delivery or 60% deposit upon confirmation and 40% balance prior to delivery;

• (c) Orders above SGD 10,000 or customised projects shall follow a milestone payment structure of:
  • 50% deposit upon order confirmation;
  • 30% before delivery is scheduled;
  • 20% upon completion of delivery and/or installation.

The Company reserves the right to suspend or postpone delivery and/or assembly if the relevant payment milestone has not been received.

4.2 Delivery and installation dates provided are estimates only and are not binding until confirmed by the Company.

4.3 The Customer shall ensure safe and unobstructed access to the premises. The Company shall not be liable for any delay or damage arising from inadequate access or unsafe site conditions.

4.4 Delivery excludes dismantling of fixtures, relocation of existing furniture, disposal works, electrical or mechanical works unless otherwise agreed in writing.

4.5 Additional charges shall apply for manual deliveries, staircases, restricted access, or dismantling of Goods to fit lifts or doorways.

4.6 If the Customer or its representative is unavailable at the scheduled delivery time, a redelivery fee of SGD 50 (weekdays & Saturdays) shall apply.

4.7 No deliveries shall be made on Sundays or Public Holidays.

4.8 The Customer shall inspect the Goods immediately upon delivery. Any defects or discrepancies must be notified in writing within three (3) working days, failing which the Goods shall be deemed accepted.

5. LIMITATION OF LIABILITY

5.1 All claims shall be limited to the purchase price of the affected Goods only.

5.2 The Company shall not be liable for loss, injury or damage arising from misuse, unauthorised modification, improper handling or incorrect assembly by the Customer or third parties.

6. PAYMENT, REFUNDS & RECOVERY

6.1 All Goods are sold on a non‑refundable and non‑exchangeable basis, save where there is a proven breach of this Agreement by the Company.

6.2 Late payments shall attract interest at 1.5% per month, calculated daily until full payment is received.

6.3 The Company reserves the right to suspend delivery, installation, warranty or after‑sales services until all outstanding sums are fully paid.

6.4 Without prejudice to other rights, the Company may enter the Customer’s premises at a mutually agreed time to recover the Goods in the event of non‑payment. All costs incurred shall be borne by the Customer.

7. WARRANTY

7.1 Ergonomic products carry a Two (2) Year Limited Structural Warranty from the date of delivery, unless otherwise stated.

7.2 All other products carry a One (1) Year Limited Structural Warranty.

7.3 Warranty covers manufacturing defects only and excludes wear and tear, misuse, improper maintenance, exposure to unsuitable environments, and clearance or display items.

7.4 Replacement items shall carry the remaining warranty period only and may not be brand new.

7.5 Labour and transport charges of SGD 50 – SGD 80 per visit shall apply after the first 30 days from delivery.

8. CUSTOMER ACKNOWLEDGEMENT

8.1 Customers acknowledge that customised and indent orders are subject to extended lead times and that payment obligations are not conditional upon delivery timelines.

8.2 Minor imperfections, colour variations, micro‑scratches and natural material variations do not constitute defects.

8.3 Abusive or unsafe conduct towards Company staff shall result in denial of service and voiding of warranty.

9. PRICE ADJUSTMENTS

9.1 The Company reserves the right to revise prices for services and warranty visits without prior notice.

10. INTELLECTUAL PROPERTY

10.1 All visuals, drawings and designs remain the intellectual property of the Company.

11. ASSIGNMENT

11.1 The Customer may not assign this Agreement without prior written consent of the Company.

12. FORCE MAJEURE

Neither party shall be liable for failure or delay due to events beyond reasonable control. Payment obligations shall not be affected.

13. GOVERNING LAW

This Agreement shall be governed by the laws of Singapore, and the parties submit to the non‑exclusive jurisdiction of the Singapore courts.

14. MISCELLANEOUS

14.1 This Agreement constitutes the entire agreement between the parties.

14.2 Invalid provisions shall not affect the remaining clauses.

14.3 No third party shall have rights under the Contracts (Rights of Third Parties) Act (Cap. 53B).

I‑SIMPLY PTE. LTD.
160 Paya Lebar Road #01‑02, Singapore 409022